Terms & Conditions
We hope you enjoy your stay in one of our cottages and keep coming back to enjoy the region to the full.
It is highly recommended that all guests ensure that for your protection, your own travel insurance is arranged, as we do not provide this.
The client agrees that:
A non-refundable deposit of 17.5% becomes payable at time of reservation for the full period booked, with full payment due four weeks before date of arrival. In the situation of a “Late” reservation, i.e. within four weeks of the arrival date payment is required in full at the time of the reservation, the deposit will be paid via the website and on confirmation of the reservation, the system will automatically email the guest with a request for the outstanding balance to be paid.
In the event of a cancellation irrespective of reason within twenty-eight days of the arrival date, all monies may be forfeit depending on the decision of Bluefolds Highland Holiday Cottages, In the event of a cancellation outside of twenty-eight days of the arrival date, the “deposit” shall be retained but it can be reused against another reservation in the same calendar year. Any other monies paid will be returned within twenty-eight days of the cancellation acknowledgement in writing (including acknowledged E-Mail)
Exceptional Circumstances Cancellation
In circumstances beyond our control, for example Government Guidelines or Restrictions,
Cancellations by the guest, up to 24hrs prior to arrival due to Scottish Government restrictions or other similar / equivalent reason, a full refund issued within 10 working days
Cancellations by the guest, during the last 24hrs prior to arrival due to Scottish Government restrictions or other similar / equivalent reason, a 75% refund, the deposit amount (in the 25% retained) will be held for use against another reservation taken before the end of that year.
Cancellations by Bluefolds Highland Holiday Cottages, up to time of arrival, a full refund issued within 10 working days
No other or further financial claims will be considered.
Reservations commence 4.00pm on the day of arrival, terminating 10.00am on the departure day.
No person in excess of the number agreed at the time of reservation may occupy the property. Breach of this rule unless prior agreement is obtained in writing from the hosts will terminate the contract without recompense to the client.
The cottage will be left in a clean and tidy condition comparable to the condition on arrival, if breakages occur or damage is caused the client must notify the host as soon as possible and recompense may be required prior to departure.
We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others nor the property, without recompense. Please respect other guests their privacy and keep noise to a minimum, pets under control and park respecting other cottages access.
Pets are allowed to be brought on to the property but must be pre booked at the time of the reservation or with prior agreement. Please note the local farmers patrol the surrounding fields routinely and are accompanied by several working dogs.
Each cottage has a limit on the number of pets
Glenlivet Cottage: 1 large sized dog or 2 medium or small sized dogs
Aberlour Cottage: 1 medium sized dog or 2 small sized dogs
Dronach Cottage: 1 large or medium sized dog or 2 small sized dogs
Bluefolds Highland Holiday Cottages are situated in a low (circa 2ft) open square wire fenced shared garden area high on the south side of Ben Rinnes amongst several hill farms and crofts, for the benefit of livestock that roam freely over our land including right up to the fence line, we always ask guests to ensure that all pets are kept under control and on a lead outside the enclosed fenced area.
We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.
No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.
Please inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.
We do provide free Wi-Fi, however we cannot guarantee a consistent service, please read the terms below if you intend ‘logging on’.
Any left property will be returned following receipt of a pre-paid address label. Royal mail and Hermes offer a good service and the label can be e-mailed to us.
For stays in excess of eight days we will provide a change of clean linen and towels. We will agree the timing with you.
Please be aware, we do have a farm track to access the cottages, which passes through a working farm, children must be supervised by an adult at all times in this area. The farmyard itself, including all buildings and barns off the track passing through it is strictly out of bounds for your own safety. A working farm will be noisy at busy times!